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Introduction

Due to changes made by NetSuite, some WSDL URL formats that were previously allowed are no longer accepted, including generic and data center-specific WDSL URLs. Jitterbit recommends always using an account-specific WSDL URL.

Error

A NetSuite connection may have previously been tested successfully, but now fails with this error:

Connector Error: Error getting the data center URL.

Caused by: org.jitterbit.integration.server.engine.connector.exception.NetSuiteWebServiceRuntimeException: FaultString:

In this account, you must use account-specific domains with this SOAP web services endpoint. You can use the SOAP getDataCenterUrls operation to obtain the correct domain. Or, go to Setup > Company > Company Information in the NetSuite UI. Your domains are listed on the Company URLs tab.

In some circumstances, this error may appear:

You are not requesting the correct data center for your company.

These errors may result from using an incorrect WSDL Download URL in the configuration of a NetSuite connection. Due to changes made by NetSuite, some WSDL URL formats that were previously allowed are no longer accepted, including generic and data center-specific WDSL URLs. For example:

  • Generic WSDL URL: https://webservices.netsuite.com/wsdl/v2016_2_0/netsuite.wsdl
  • Data Center-Specific WSDL URL: https://webservices.na3.netsuite.com/wsdl/v2016_2_0/netsuite.wsdl

Workaround

To resolve, change the WSDL URL to use an account-specific domain:

  • Account-Specific WSDL URL: https://abcdef123456.suitetalk.api.netsuite.com/wsdl/v2016_2_0/netsuite.wsdl

For instructions on finding the NetSuite account-specific domain and then using the account-specific domain in the WSDL URL, see Using a NetSuite Account-Specific WSDL URL.

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